you need improve packing and please resend me broken products
Policies
Returns & Exchanges
We want every order to be right. Here's everything you need to know.
No Refunds / Order Cancellation
Once an order has been paid for and processed by our team, it cannot be canceled or refunded. All products are final sale and sold in their current condition. Due to the unique nature of our furniture pieces, they are not eligible for returns or exchanges, and shipping charges for these items are also non-refundable.
30
Day Exchange Window
30%
Restocking Fee
$50
Return Shipping Fee
Returns & Exchanges
We offer a 30-day exchange window for our valued customers. If you've changed your mind, we accept returns within 30 days of delivery — provided the item is unused, in its original packaging, and in resaleable condition.
Customers are responsible for return shipping costs and must organise their own return shipment. Returns are subject to a 30% restocking fee and a flat $50 return shipping fee.
Before reaching out, please ensure:
- The product is in original condition
- The original packaging is intact
- Tags have not been removed
Missing Items
If something is missing from your order, we sincerely apologise and will resend any items confirmed to be missing. Before contacting us, please check:
- Some orders ship in multiple packages from different locations
- Review your order confirmation emails for separate shipments
- Check each parcel's delivery note to verify included items
- Log in to My Account → My Orders to see if your order was split
If an item is still missing, contact us with your order number and the name and number of the missing item.
Damaged or Incorrect Items
If you've received a faulty or incorrect item, we're here to help. When contacting us, please provide:
- Your order number
- The name and number of the affected item
- A detailed description of the issue
- Photos or videos showing the fault
Out of Stock Items
If an item in your order is out of stock, it will be canceled and fully refunded. This typically happens when inventory is updated after your order was placed. A confirmation email will be sent to notify you of the cancellation.
Still Need Help?
Reach us at support@thevaultchamber.com or DM us on Instagram for a faster reply.
Customer Reviews
Overall rating: 4.9 / 5 from 955 reviews.
Shipment arrived in perfect condition . Packing was excellent . Product quality great as well . Very pleased with service and product .
Absolutely love this Tray
Beautiful. The wood is a Lovely quality and color.
Beautiful blanket.
Very good
All good. Great quality
My puppy now looks for this bag just to sleep in during the day
Excellent ashtray for my cigars haven’t used it yet but considering ordering 2 more one for my office but to be honest I don’t want to use it lol that’s how good the product is
I just had a more luxurious expectation, it’s a bit ruff around the edges, but on the bright side it looks homemade so if that’s the look ur going for den perfect, ALso the ball comes deflated , make sure you have a ball pump available
Beautiful!
The quality of the Hermes Birkin vase is exceptional, and I'm absolutely loving it.
Love the bag , quality much better than I expected!.. 🔥🔥🔥
Looks great.
Super thanks🫶
I love them so much I have 2 … one for each car! Adorable!
Es una muñeca preciosa. Muy bien tallada. Si pudiera, compraria toda la colecciòn. Es ùnica.
Great ball I have put it on display in my office
I am very happy with my purchase, Hermes Arian horse arrived in perfect condition with no problems. Looks excellent with my other Hermes pieces. Thank You Steve H
Excellent finishes. Excellent product, very faithful to the original
The item arrived in pristine condition was much larger than I expected. It is a beautiful piece highly recommend.
Es realmente hermoso y grande. Luego le pondrè flores.
Love it!
Can’t stop loving this place!
Came in a week. Thrilled with the quality and attention to detail. I absolutely love it and will buy from this company again
Love it
Superbe plaid et de bonne qualité. Je suis ravie
Absolute best blanket., by far and most ….. more like PLEASE🙏🏻
When I received the bag, I was totally bamboozled about the incredible accuracy in design and it performs like the real bag as I have sent it before. You’ll never regret buying this kind of bag. It is absolutely incredible. Cheers Steven
Quality items and it’s exact same as original Chanel. I love all products that have for Chanel
There are not enough compliments that I can say about the Furniture that I have received. Words like superb, desirable, the wow factor and the list can go on and on and on. This company knows it’s stuff. I aim to furnish my entire home with what they have available and then some. Kind Regards Steven
Looks great thanks
Quality is amazing. Took a while to arrive but other than that all good
Ok
Is ok
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Is ok