Shipping & Delivery

We work hard to keep shipping costs low. Rates are based on total package weight and calculated at checkout. Final cost may vary based on your location.

We typically process and dispatch all orders within 5–7 business days after payment is received. Our warehouse operates Monday to Friday during regular business hours and is closed on national holidays.

Once your order is confirmed, you'll receive an email receipt. A second email with tracking details will be sent once your order has been shipped.

If you haven't received tracking information within 7 business days of placing your order, please email us at support@thevaultchamber.com. You can also check your order status by logging into your account and viewing your Order History.

Import duties, taxes, and fees are the responsibility of the customer and may be applied once your order arrives in your country. Prices shown on our site are exclusive of tax.

Customs charges are determined by your local customs office and must be paid by the recipient. Customs authorities may also request additional documentation to release your package, which could result in delivery delays. Please ensure you're familiar with your country's import restrictions.

We are not liable for items held or rejected by customs due to local regulations.

If delivery is unsuccessful, our courier may leave a note or attempt to contact you. Alternative options may include:

• Leaving the parcel with a neighbour
• Storing it in a designated safe place
• Offering a re-delivery date or pickup instructions

If you've received a delivery notification, please follow the instructions or contact your local courier office promptly.