We work hard to keep shipping costs low. Rates are based on total package weight and calculated at checkout. Final cost may vary based on your location.
Standard Shipping
Weight
Rate
1kg – 3kg
$39.99
3kg – 5kg
$69.99
5kg – 10kg
$109.99
10kg – 12kg
$149.99
12kg – 15kg
$199.99
15kg+
$249.99
Express Shipping
Weight
Rate
1kg – 3kg
$89.99
3kg – 5kg
$109.99
5kg – 10kg
$199.99
10kg – 12kg
$249.99
12kg – 15kg
$299.99
15kg+
$399.99
Order Processing Times
We typically process and dispatch all orders within 5–7 business days after payment is received. Our warehouse operates Monday to Friday during regular business hours and is closed on national holidays.
Order Confirmation & Tracking
Once your order is confirmed, you'll receive an email receipt. A second email with tracking details will be sent once your order has been shipped.
If you haven't received tracking information within 7 business days of placing your order, please email us at support@thevaultchamber.com. You can also check your order status by logging into your account and viewing your Order History.
Customs Duties & Taxes
Import duties, taxes, and fees are the responsibility of the customer and may be applied once your order arrives in your country. Prices shown on our site are exclusive of tax.
Customs charges are determined by your local customs office and must be paid by the recipient. Customs authorities may also request additional documentation to release your package, which could result in delivery delays. Please ensure you're familiar with your country's import restrictions.
We are not liable for items held or rejected by customs due to local regulations.
Missed Deliveries
If delivery is unsuccessful, our courier may leave a note or attempt to contact you. Alternative options may include:
Leaving the parcel with a neighbour
Storing it in a designated safe place
Offering a re-delivery date or pickup instructions
If you've received a delivery notification, please follow the instructions or contact your local courier office promptly.
Quick shipping, product arrived damaged- broken flowers on her purse. There was also scuff marks on the body. When she arrived she was not secured in her box. Outside shipping box was fine.
I am very happy with my purchase, Hermes Arian horse arrived in perfect condition with no problems. Looks
excellent with my other Hermes pieces.
Thank You
Steve H
When I received the bag, I was totally bamboozled about the incredible accuracy in design and it performs like the real bag as I have sent it before. You’ll never regret buying this kind of bag. It is absolutely incredible.
Cheers Steven
There are not enough compliments that I can say about the Furniture that I have received. Words like superb, desirable, the wow factor and the list can go on and on and on. This company knows it’s stuff. I aim to furnish my entire home with what they have available and then some.
Kind Regards
Steven