DO YOU OFFER INTERNATIONAL SHIPPING?
Absolutely! We ship globally to nearly every destination. Please be aware that local customs duties or import taxes may apply depending on your country’s regulations.
I ONLY RECEIVED PART OF MY ORDER—WHERE’S THE REST?
If you ordered multiple items, they may be shipped in separate packages depending on our logistics process. This could lead to items arriving at different times. Feel free to contact us for specific details on your order.
WHY WAS I CHARGED CUSTOMS DUTIES OR FEES?
Customs fees are determined by your local authorities and are not covered by us. By placing an order, you agree that such charges may be applied upon delivery. That said, we always declare the lowest value possible to minimize these costs.
WHEN WILL MY ORDER ARRIVE AFTER PAYMENT?
We aim to ship all orders within 5–6 business days after payment confirmation. Delivery estimates are as follows:
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Standard Shipping: 10–17 business days
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Express Shipping: 6–9 business days
Please note: These are estimated timeframes and may vary depending on location and customs.
CAN I CHANGE MY ORDER OR SHIPPING ADDRESS?
If you need to update your shipping address or modify your order, please contact us immediately. Once the order has been shipped, we’re unable to make any changes.
MY TRACKING STATUS HASN’T UPDATED—WHAT’S GOING ON?
If tracking hasn’t been updated for over 1–3 weeks, your parcel may be undergoing a customs inspection. During this time, your package may be opened, checked, and resealed, which can cause delays. We appreciate your patience, as this process is beyond our control.
WHAT IF MY PARCEL IS LOST?
All our shipments are insured through our logistics partners. If you believe your parcel is lost, please file a claim with the courier and send us the case ID or reference number. Once received, we’ll arrange a replacement and ship it out promptly. You can shop with confidence!
HOW DO I TRACK MY ORDER AND PAYMENT?
You can view your order status under Order History in your account. A confirmation email will be sent after checkout, followed by a shipping confirmation email that includes your tracking number.
Note: Tracking details may take up to 3–4 business days to appear on the courier’s website after your order is marked as shipped.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept the following secure payment options:
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VISA
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MasterCard
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American Express
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Apple Pay
Your payment information is protected and processed securely.
I HAVEN’T RECEIVED MY ORDER—WHAT SHOULD I DO?
If your delivery is overdue, here’s what to check:
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Look for a dispatch confirmation email from us
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Use your tracking link to view delivery updates
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Log into your account and confirm your shipping address is accurate
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Check for courier notifications (texts, emails, or missed delivery cards)
If your package still hasn’t arrived after these steps, please contact our Customer Support Team with your order number, and we’ll assist you immediately.
CAN I CHANGE THE CURRENCY ON THE WEBSITE?
Currently, our website only displays prices in USD ($). However, during payment, your card provider will automatically convert the amount into your local currency based on their exchange rate.
HOW DO I UPDATE MY SHIPPING ADDRESS?
If you previously selected “Save this information for next time,” your last-used shipping address will auto-fill at checkout. You’ll be able to review and update it before completing your next order.
WHEN WILL I RECEIVE MY EXCHANGE?
Once we receive your returned item, we aim to process the exchange within 3–5 business days. If your requested item is in stock, it will be shipped promptly. Please allow up to 30 days total for the full exchange process to be completed.
STILL NEED HELP?
Feel free to reach out to us at support@thevaultchamber.com or send us a DM on Instagram—we’re happy to help!