you need improve packing and please resend me broken products
Frequently Asked Questions
Everything you need to know about shopping with The Vault Chamber.
Shipping & Delivery
Absolutely! We ship globally to nearly every destination. Please be aware that local customs duties or import taxes may apply depending on your country's regulations.
After your order has been dispatched, estimated delivery times are:
- Standard Shipping: 10–17 business days
- Express Shipping: 6–9 business days
We typically process and dispatch all orders within 5–7 business days after payment is received. Our warehouse operates Monday to Friday and is closed on national holidays.
Customs fees are determined by your local authorities and are not covered by us. By placing an order, you agree that such charges may apply upon delivery. We always declare the lowest value possible to help minimise these costs.
All our shipments are insured through our logistics partners. If you believe your parcel is lost, please file a claim with the courier and send us the case ID or reference number. Once received, we'll arrange a replacement and ship it out promptly. You can shop with confidence!
If delivery is unsuccessful, the courier may leave a note, attempt to contact you, or provide alternative instructions such as:
- Leaving the parcel with a neighbour
- Storing it in a designated safe place
- Offering a re-delivery date or pickup instructions
Orders & Tracking
You can view your order status under Order History in your account. A confirmation email is sent after checkout, followed by a shipping confirmation email with your tracking number. Note: tracking details may take up to 3–4 business days to appear on the courier's website after your order is marked as shipped.
If tracking hasn't been updated for over 1–3 weeks, your parcel may be undergoing a customs inspection. During this time, your package may be opened, checked, and resealed, which can cause delays. We appreciate your patience as this process is beyond our control.
If you ordered multiple items, they may be shipped in separate packages depending on our logistics process, and may arrive at different times. You can check your Order History in your account to see if your order was split into separate shipments. Feel free to contact us if you need further details.
If you need to update your shipping address or modify your order, please contact us immediately. Once the order has been shipped, we're unable to make any changes.
If your delivery is overdue, here's what to check first:
- Look for a dispatch confirmation email from us
- Use your tracking link to view delivery updates
- Log into your account and confirm your shipping address is accurate
- Check for courier notifications (texts, emails, or missed delivery cards)
Payments
We accept the following secure payment options:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
Currently our website displays prices in USD ($). During payment, your card provider will automatically convert the amount into your local currency based on their exchange rate.
If you previously selected "Save this information for next time," your last-used shipping address will auto-fill at checkout. You can review and update it before completing your order.
Returns & Exchanges
Returns are accepted subject to a 30% restocking fee and a flat $50 return shipping fee. Items must be in original condition with packaging intact and tags still attached. Please visit our Returns page for full details.
Once we receive your returned item, we aim to process the exchange within 3–5 business days. If your requested item is in stock, it will be shipped promptly. Please allow up to 30 days total for the full exchange process to be completed.
We're sorry to hear that! Please contact us and provide:
- Your order number
- The name of the affected item
- A description of the issue
- Photos or videos showing the fault
If an item was unavailable after you placed your order, it will be cancelled and fully refunded. You'll receive a confirmation email notifying you of the cancellation.
Customer Reviews
Overall rating: 4.9 / 5 from 954 reviews.
Shipment arrived in perfect condition . Packing was excellent . Product quality great as well . Very pleased with service and product .
Absolutely love this Tray
Beautiful. The wood is a Lovely quality and color.
Beautiful blanket.
Very good
All good. Great quality
My puppy now looks for this bag just to sleep in during the day
Excellent ashtray for my cigars haven’t used it yet but considering ordering 2 more one for my office but to be honest I don’t want to use it lol that’s how good the product is
I just had a more luxurious expectation, it’s a bit ruff around the edges, but on the bright side it looks homemade so if that’s the look ur going for den perfect, ALso the ball comes deflated , make sure you have a ball pump available
Beautiful!
The quality of the Hermes Birkin vase is exceptional, and I'm absolutely loving it.
Love the bag , quality much better than I expected!.. 🔥🔥🔥
Looks great.
Super thanks🫶
I love them so much I have 2 … one for each car! Adorable!
Es una muñeca preciosa. Muy bien tallada. Si pudiera, compraria toda la colecciòn. Es ùnica.
Great ball I have put it on display in my office
I am very happy with my purchase, Hermes Arian horse arrived in perfect condition with no problems. Looks excellent with my other Hermes pieces. Thank You Steve H
Excellent finishes. Excellent product, very faithful to the original
The item arrived in pristine condition was much larger than I expected. It is a beautiful piece highly recommend.
Es realmente hermoso y grande. Luego le pondrè flores.
Love it!
Can’t stop loving this place!
Came in a week. Thrilled with the quality and attention to detail. I absolutely love it and will buy from this company again
Love it
Superbe plaid et de bonne qualité. Je suis ravie
Absolute best blanket., by far and most ….. more like PLEASE🙏🏻
When I received the bag, I was totally bamboozled about the incredible accuracy in design and it performs like the real bag as I have sent it before. You’ll never regret buying this kind of bag. It is absolutely incredible. Cheers Steven
Quality items and it’s exact same as original Chanel. I love all products that have for Chanel
There are not enough compliments that I can say about the Furniture that I have received. Words like superb, desirable, the wow factor and the list can go on and on and on. This company knows it’s stuff. I aim to furnish my entire home with what they have available and then some. Kind Regards Steven
Looks great thanks
Quality is amazing. Took a while to arrive but other than that all good
Ok
Is ok
Is ok
Is ok
Is ok
Is ok
Is ok