Frequently Asked Questions

Absolutely! We ship globally to nearly every destination. Please be aware that local customs duties or import taxes may apply depending on your country's regulations.

After your order has been dispatched, estimated delivery times are:

• Standard Shipping: 10–17 business days
• Express Shipping: 6–9 business days

Please note these are estimates and may vary by region.

We typically process and dispatch all orders within 5–7 business days after payment is received. Our warehouse operates Monday to Friday and is closed on national holidays.

Customs fees are determined by your local authorities and are not covered by us. By placing an order, you agree that such charges may apply upon delivery. We always declare the lowest value possible to help minimise these costs.

All our shipments are insured through our logistics partners. If you believe your parcel is lost, please file a claim with the courier and send us the case ID or reference number. Once received, we'll arrange a replacement and ship it out promptly. You can shop with confidence!

If delivery is unsuccessful, the courier may leave a note, attempt to contact you, or provide alternative instructions such as:

• Leaving the parcel with a neighbour
• Storing it in a designated safe place
• Offering a re-delivery date or pickup instructions

Please follow the courier's instructions or contact your local courier office promptly.

You can view your order status under Order History in your account. A confirmation email is sent after checkout, followed by a shipping confirmation email with your tracking number. Note: tracking details may take up to 3–4 business days to appear on the courier's website after your order is marked as shipped.

If tracking hasn't been updated for over 1–3 weeks, your parcel may be undergoing a customs inspection. During this time, your package may be opened, checked, and resealed, which can cause delays. We appreciate your patience as this process is beyond our control.

If you ordered multiple items, they may be shipped in separate packages depending on our logistics process, and may arrive at different times. You can check your Order History in your account to see if your order was split into separate shipments. Feel free to contact us if you need further details.

If you need to update your shipping address or modify your order, please contact us immediately. Once the order has been shipped, we're unable to make any changes.

If your delivery is overdue, here's what to check first:

• Look for a dispatch confirmation email from us
• Use your tracking link to view delivery updates
• Log into your account and confirm your shipping address is accurate
• Check for courier notifications (texts, emails, or missed delivery cards)

If your package still hasn't arrived after these steps, please contact us with your order number and we'll assist you immediately.

We accept the following secure payment options:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay

Your payment information is protected and processed securely.

Currently our website displays prices in USD ($). During payment, your card provider will automatically convert the amount into your local currency based on their exchange rate.

If you previously selected "Save this information for next time," your last-used shipping address will auto-fill at checkout. You can review and update it before completing your order.

Returns are accepted subject to a 30% restocking fee and a flat $50 return shipping fee. Items must be in original condition with packaging intact and tags still attached. Please visit our Returns page for full details.

Once we receive your returned item, we aim to process the exchange within 3–5 business days. If your requested item is in stock, it will be shipped promptly. Please allow up to 30 days total for the full exchange process to be completed.

We're sorry to hear that! Please contact us and provide:

• Your order number
• The name of the affected item
• A description of the issue
• Photos or videos showing the fault

We'll resolve it as quickly as possible.

If an item was unavailable after you placed your order, it will be cancelled and fully refunded. You'll receive a confirmation email notifying you of the cancellation.